Our commitment to fair and transparent service
Last updated: July 2026
All refund requests are subject to review within 14 days of the original payment date. Requests must be made within 14 days of service completion.
All services provided by Ascendance.gg are eligible for refund consideration within a 14-day review window from the original payment date. However, any refund request must be submitted within 14 days of the service being marked as completed in your ticket. After 14 days from completion, it will be assumed that you are satisfied and no refund requests will be considered.
Refund requests are not automatically approved. Each request is reviewed on a case-by-case basis. We evaluate whether the service was delivered as promised, whether the issue is fixable, and whether the conditions below are met.
To request a refund, open a ticket in our Discord server within 14 days of your service being completed. Please include your appointment number, a detailed description of your concerns, and whether you'd prefer a resolution attempt or a direct refund.
We genuinely want you to be satisfied. In many cases, we can resolve issues (e.g., re-tuning, adjusting settings) without needing a refund. We will always attempt to fix the problem first before moving to a refund.
If your refund is approved, our team will schedule a session to revert any changes made to your system during the original service. This includes restoring BIOS settings, removing configurations, and reverting overclocks to stock. After the revert is complete, we will issue the refund via PayPal.
If we determine that the service was delivered and confirmed working (as defined below), the refund will be denied.
Refunds are issued for the full amount paid at checkout, less any partner referral discounts that were applied. You will receive the net amount you actually paid.
Once a refund is approved and the revert session is completed, we will process the refund within 3 business days. PayPal typically reflects the refund in your account within 5–10 business days after processing, depending on your bank or card issuer.
Refunds may be denied in the following circumstances:
More than 14 days have passed since the service was completed. The window starts from the completion timestamp in your ticket, not the booking date.
Service was delivered and confirmed working – defined by:
If our work demonstrably improves your system's performance as described, the service is considered fulfilled and refunds will not be granted.
Customer-caused damage: Issues arising from changes you made after our service (installing incompatible software, modifying BIOS settings we configured, physical damage, etc.) are outside our guarantee.
Downgrades after evaluation: If during the free evaluation we determine your system doesn't meet requirements for the service you booked (e.g., inadequate cooling for CPU overclocking) and you choose to downgrade, the downgraded service is subject to its own 14-day window and review.
If you cancel a booked appointment before the service begins, please contact us via Discord. Such cancellations are eligible for a full refund (subject to the same 14-day payment review period).
We encourage all customers to contact us directly via Discord before filing a PayPal dispute or chargeback. We are committed to resolving all concerns fairly and promptly. Filing a dispute without prior contact may delay resolution.
For all refund requests and questions, please reach out through our Discord server.